Privacy Policy
Privacy Policy
Last Updated: June 30, 2026
1. Introduction
Welcome to PostPrince (“we”, “us”, “our”, or “PostPrince”). We operate the men-focused marketplace at https://postprince.com (the “Site” or “Marketplace”), connecting buyers and sellers across Lebanon for fashion, grooming, accessories, watches, gadgets, care, and lifestyle essentials.
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our Site, create an account, make a purchase, register as a seller, or interact with our services.
By using PostPrince, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.
2. Who We Are
- Business Name: PostPrince Lebanon
- Website: https://postprince.com
- Email: privacy@postprince.com
- Service Area: Lebanon
3. Information We Collect
3.1 Information You Provide to Us
| Category | Examples | When Collected |
|---|---|---|
| Account Information | Name, email, phone number, password | Registration |
| Profile Details | Shipping address, billing address, preferences | Account updates, checkout |
| Payment Information | Cash on Delivery (COD) selection, WISH Money account reference | Order placement |
| Seller Information | Business name, store details, product listings, seller contact info | Seller registration |
| Communication Data | Messages, support tickets, reviews, ratings | Customer support, product reviews |
| Marketing Preferences | Newsletter subscriptions, promotional opt-ins | Signup forms, account settings |
Note: PostPrince does not store or process credit card or debit card numbers on our servers. Cash on Delivery is handled in-person at delivery. WISH Money transactions are processed through the WISH Money platform, subject to their own privacy policy.
3.2 Information We Collect Automatically
| Category | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, operating system, device type | Compatibility, analytics |
| Log Data | IP address, pages visited, time spent, referral URL | Security, performance |
| Cookies & Tracking | Session cookies, preference cookies, analytics cookies | Functionality, experience |
| Order Behavior | Products viewed, cart additions, purchase history | Personalization, recommendations |
3.3 Information from Third Parties
We may receive information about you from:
- Verified Sellers — when a seller shares buyer order details for fulfillment
- Delivery Partners — address confirmation and delivery status updates
- WISH Money — payment confirmation data (not financial details)
- Analytics Providers — aggregated usage data (e.g., Google Analytics)
4. How We Use Your Information
We use your personal data for the following purposes:
- Order Fulfillment — Processing, shipping, and delivering your orders
- Account Management — Creating and maintaining your buyer or seller account
- Payments — Coordinating Cash on Delivery or WISH Money transactions
- Communication — Sending order confirmations, delivery updates, and support responses
- Seller Verification — Vetting and verifying marketplace sellers to maintain quality standards
- Marketplace Operations — Managing product listings, reviews, ratings, and curated content
- Rewards Program — Tracking earned points, redemptions, and store credits
- Personalization — Recommending products, bundles, and content based on your activity
- Marketing — Sending newsletters, promotions, and editorial content (only with consent)
- Security & Fraud Prevention — Detecting and preventing unauthorized activity
- Legal Compliance — Meeting regulatory and legal obligations in Lebanon
- Site Improvement — Analyzing usage patterns to improve the PostPrince experience
5. Legal Basis for Processing
Under applicable data protection standards, we process your personal data based on:
- Consent — When you opt into newsletters, marketing, or non-essential cookies
- Contractual Necessity — To fulfill orders, manage accounts, and provide marketplace services
- Legitimate Interests — For fraud prevention, analytics, marketing, and platform improvement
- Legal Obligation — To comply with applicable laws, regulations, and legal requests
6. Sharing Your Information
We do not sell your personal data. We may share it only in the following circumstances:
6.1 Within the Marketplace
| Recipient | Data Shared | Reason |
|---|---|---|
| Verified Sellers | Name, phone, shipping address | Order fulfillment |
| Delivery Partners | Name, phone, delivery address | Product delivery |
| Payment Providers | Order amount, WISH Money reference | Payment confirmation |
6.2 Third-Party Services
We use trusted third-party tools to operate our Site, including:
- Hosting & Infrastructure — WordPress hosting providers
- Analytics — Google Analytics (aggregated, anonymized data)
- Customer Support — Email and messaging platforms
- Security Services — Firewalls, anti-spam, and SSL encryption
These third parties are contractually bound to use your data only for the services they provide to us.
6.3 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of PostPrince, our users, or the public.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Account Data | Until account deletion or 2 years of inactivity |
| Order Records | 5 years (for tax, warranty, and dispute purposes) |
| Seller Data | Duration of seller partnership + 3 years |
| Marketing Data | Until opt-out or 3 years of inactivity |
| Analytics Data | Aggregated and anonymized; raw logs for 12 months |
| Communication Records | 2 years from last interaction |
After the retention period, data is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data (“right to be forgotten”)
- Portability — Request your data in a machine-readable format
- Restriction — Request that we limit how we process your data
- Objection — Object to processing based on legitimate interests or marketing
- Withdraw Consent — Withdraw previously given consent at any time
- Complaint — File a complaint with your local data protection authority
To exercise any of these rights, contact us at privacy@postprince.com. We will respond within 30 days.
9. Cookies & Tracking Technologies
9.1 Types of Cookies We Use
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Site functionality, cart, login sessions | Yes |
| Preference | Language, currency, display settings | No |
| Analytics | Site usage statistics, performance monitoring | No |
| Marketing | Personalized ads, newsletter tracking | No |
9.2 Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality. We provide a cookie consent banner on first visit where you can accept or reject non-essential cookies.
10. Data Security
We implement industry-standard security measures to protect your personal data, including:
- SSL/TLS Encryption — All data transmitted between your browser and our Site is encrypted
- Secure Hosting — Data stored on servers with firewalls and access controls
- Password Protection — Hashed passwords; we never store plain-text passwords
- Access Controls — Only authorized personnel with a business need can access personal data
- Regular Audits — Periodic security reviews and updates
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
11. Children’s Privacy
PostPrince is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at privacy@postprince.com.
12. Seller Data
If you register as a seller on PostPrince:
- We collect business information (store name, contact details, product listings)
- Your store profile and product data may be publicly visible on the marketplace
- We may display your seller name, logo, and verified status on your storefront and product pages
- Seller performance data (ratings, reviews, order completion rate) may be visible to buyers
- We reserve the right to suspend or remove sellers who violate marketplace terms
13. Reviews & Ratings
When you submit a product review or rating:
- Your display name and review content will be publicly visible on the product page
- We may feature your review in marketing or editorial content
- We moderate reviews to ensure they comply with our community guidelines
- We do not share your email or personal details publicly
14. Rewards Program
If you participate in the PostPrince rewards program:
- We track points earned from purchases, reviews, and referrals
- Points and redemptions are stored in your buyer dashboard
- Rewards data is not shared with third parties
- Inactive reward accounts may be purged after 2 years
15. Third-Party Links
Our Site may contain links to third-party websites (e.g., brand sites, seller pages, WISH Money). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
16. International Data Transfers
PostPrince operates primarily in Lebanon. Your data may be processed on servers located outside Lebanon. By using our Site, you consent to the transfer of your data to countries that may have different data protection standards. We ensure appropriate safeguards are in place for any cross-border data transfers.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify you via email (for registered users) or a prominent notice on our Site
- Post the updated policy on this page
We encourage you to review this policy periodically.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@postprince.com
- Website: https://postprince.com
- Service Area: Lebanon
This Privacy Policy was prepared for PostPrince Lebanon and is intended to provide clear, transparent information about how we handle your personal data.